Application Maintenance and
Support
Application Maintenance and Support includes the
skills and requirements for supporting application
systems, including troubleshooting, modifying,
maintaining and enhancing legacy systems. Application
Maintenance and Support also applies to applications
running in a production environment.
Examples of included services: research, analysis,
design, programming, testing, documenting and
implementing maintenance changes; correcting software
errors; modifying reports and ensuring accurate report
runs; making modifications to the applications and
documentation; writing ad hoc queries; loading and
applying changes to the software language and/or
database in which the application is written; providing
corrections for production or any changes needed and
participation in disaster recovery testing, planning and
documentation. Services may need to be available 24/7 or
on an on-call basis
Enterprise Resource Planning (ERP)
ERP is an amalgamation of an organization's
information systems designed to automate and integrate a
variety of functions, commonly referred to as "back
office", including financials, human resources and asset
management. Neos is the only HUB providing ERP services
on the DBITS contract vehicle.
Examples of included services: planning and
assessment; requirements development; business process
reengineering (BPR); implementation and conversion
services; application programming and support services;
database administration, system software administration
and support; functional support; and training support.
Application Development
Application Development means the development of new
application's which may be mainframe, server,
network-based, web-based or a combination. The
requirements for new applications may require interfaces
to existing applications.
Examples of included services: researching;
analyzing; gathering requirements; designing;
programming; testing; documenting and implementing;
applying changes to the software language and/or
database in which the application is written; providing
corrections for production or any changes needed and
participation in disaster recovery planning and
documentation.
Technology Migrations and Upgrades
Definition: Technology
Upgrade/Migration may be required to increase business
functionality, reengineer a business function, keep
current with vendor upgrades or when upgrading existing
technology. Technology Transformation may be
accomplished by converting/migrating legacy applications
to new technology either with or without new business
functionality or it may include introducing new
technology into the enterprise. Technology
Upgrade/Migration may also include providing website
content accessibility compliance.
Examples of included services:
assessments of the current application portfolio,
evaluation of the technology assets before beginning
technology transformation and Business Case development
for justification of an initiative. Also included are:
technology transformations, which may include,
appropriate Return on Investment (ROI), benchmarks and
milestones. The following activities may also be
included: planning, analysis, requirements development,
proof of concept, deployment, implementation,
integration, remediation, data migration, documentation,
application programming and support services; and
training support.