Neos awarded new project at Texas Health and Human Services Commission (HHSC)
Neos is pleased to announce its been awarded the HHSC Balancing Incentive Program (BIP) – Portal Center of Excellence (CoE) application development project.
In line with BIP themes of improving self-services capability and promoting NWD/SEP (No-Wrong-Door / Single-Entry-Point), and to help LTSS consumers better understand the complete range of its offerings, HHSC plans on making modifications to its web-based, self-service benefits portal (www.YourTexasBenefits.com). The project goals are:
- Improve the navigational structure of YourTexasBenefits.com to enable “person-flow”, make it easy to use and provide a seamless & consistent experience to users
- Provide self-services ability to inquire program information, check status update, screen, apply, upload scanned documents, renew
- Widen reach of YourTexasBenefits.com to cover more people applying for LTSS services
- Allow community-based organizations to provide application assistance in locations without computers
- Implement a content management system that will enable faster website content changes and updates on the portal.
The project is being executed via DIR DBITS contract vehicle, technology category – Application Development
The project kicked off on July 28, 2014 and is set to be complete within 14 months. Much of the development work will be performed by our subcontractor, Cognizant.
The mission of HHSC is to maintain and improve the health and human services system in Texas and to administer its programs in accordance with the highest standards of customer service and accountability for the effective use of funds.
HHSC oversees the operations of the health and human services system, provides administrative oversight of Texas health and human services programs, and provides direct administration of some programs.
HHSC oversees the Texas health and human services system, which is composed of five agencies:
Health and Human Services Commission (HHSC)
Department of Aging and Disability Services (DADS)
Department of State Health Services (DSHS)
Department of Assistive and Rehabilitative Services (DARS)
Department of Family and Protective Services (DFPS)
Programs Administered by HHSC
- Children’s Health Insurance Program (CHIP)
- Texas Women’s Health Program
- Temporary Assistance for Needy Families
- SNAP Food Benefits and Nutritional Programs
- Family Violence Services
- Refugee Services
- Disaster Assistance
More information about HHSC’s services, principles, and the process for filing complaints and requesting information is outlined in the Compact with Texans.